Edjigo Privacy Policy

1. Introduction

Welcome to Edjigo! This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our app and services. By using Edjigo, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the platform.

2. Who We Are

Edjigo Ltd ("we", "our", "us") is a UK-registered company. We act as the data controller for users of our platform.

3. Who This Policy Covers

This Privacy Policy applies to all users of Edjigo, including:

• Organisation Admins
• Coaches
• Parents
• Athletes (including minors)

4. What Personal Data We Collect

We may collect the following types of data:

a. Account Information

• Name
• Email address
• Phone number
• Password (encrypted)
• Country or region

b. Profile Data

• Profile photo
• Height, weight, athletic experience
• Organisation/team affiliations

c. Family Account Data

• Children's names, ages
• Relationships (e.g. parent, co-parent)

d. Activity Data

• Event responses
• Articles read or interacted with
• Feedback received or given

e. Uploaded Content

• Photos
• Videos (links)
• Messages or comments

f. Technical Data

• Device type
• App version
• IP address
• Usage logs

g. Data from Third Parties

We may also receive data from third-party sources such as organisations you are affiliated with, co-parents, or payment providers. This data is handled in accordance with this policy and applicable privacy laws.

5. How We Use Your Data

We use your data to:

• Provide and manage user accounts and teams
• Facilitate event scheduling and communication
• Deliver personalised athlete feedback
• Manage subscriptions and in-app purchases
• Improve app performance and support

6. Legal Basis for Processing

We rely on different legal bases depending on your location:

• UK/EU: GDPR — legitimate interest, contract necessity, legal obligation, or consent
• USA: Performance of a contract, user consent
• Australia/UAE: Consent and reasonable necessity for platform function

We will seek parental consent before processing data of minors where legally required.

7. Who Can See Your Data

Only users with permission can access your data:

• Coaches and Org Admins can only view Athletes approved into their teams
• Parents and co-parents can only see their own family account data
• Athletes can view their own profiles and content shared with them

8. Data Sharing and Transfers

We may share your data with:

• Hosting and infrastructure providers
• Analytics and performance monitoring tools
• Email and notification services
• Customer support platforms
• Payment processors (for subscription management)
• Legal authorities if required by law

Where data is transferred internationally, we rely on legal mechanisms such as the UK GDPR Standard Contractual Clauses, EU adequacy decisions, or other applicable safeguards.

A list of categories of third-party processors is available upon request.

9. Children's Privacy

Edjigo allows profiles for minors (Athletes), but these must be managed by a parent or guardian unless the Athlete is of legal age.

We do not knowingly collect data from children without parental consent where required by law.

10. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Meet legal, accounting, or regulatory obligations
• Resolve disputes or enforce agreements

You may request account deletion at any time.

11. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local Data Protection Authority

UK users may file complaints with the Information Commissioner's Office (ICO) at https://ico.org.uk/.

To exercise these rights, email us at privacy@edjigo.com.

12. Security Measures

We implement appropriate technical and organisational safeguards to protect your personal data, including:

• Encryption of passwords and sensitive fields
• Access controls
• Secure hosting and data backup procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

13. Cookies and Tracking

We may use cookies and similar technologies for:

• App functionality
• Usage analytics
• Crash reporting

You may adjust your device settings to limit or block certain data tracking.

14. Automated Decision-Making

Edjigo does not use automated decision-making or profiling that produces legal or similarly significant effects on users.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we'll notify you via email, push notification, or in-app notice. Continued use of the platform means you accept the updated terms.

16. Contact Us